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Job Details


Customer Service Representative

Employer Name: GC Services
Contact Person: Michelle Boyer
Address: 5015 S Cedar
Suite 260
Lansing, MI 48910
Apply By Email:
Apply Online: https://careers-gcserv.icims.com/
Job Type: Full time
Job Number: Job Title:   Customer Service Representative
Education Level: High School diploma or equivalency Occupation Type:   Clerical, Secretarial, and Office,
 
Description:

Overview  


Collects on delinquent accounts of customers while providing quality customer service on inbound and outbound calls.     

Responsibilities  

  • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
  • Makes arrangements with the customers to pay debt in full or set up the best possible arrangements
  • Documents all collection activity in GCS/Client system in a concise and accurate manner
  • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
  • Maintains good public relations
  • Cope with high-stress environment caused by speaking with emotional callers
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

 


 
Requirements:


Qualifications 

Education:

High School Diploma or GED is required


Experience:

6 months of collections experience or 1 year of customer service experience


Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.


Skills &Abilities:

  • Speak articulately and clearly
  • Interpret a constant flow of information
  • Listen effectively
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers
  • Respond to customer inquiries and statements effectively
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements

All job offers arecontingent upon completion of drug and background checks.


GC Services is an equal opportunity employer:M/F/Disabled/Vet


 


 


 
 
 
Additional Information:
$9.50 plus bonus


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