TRANSPORTATION SERVICES

DuPage County has several transportation resources for individuals with disabilities.  Accessing and utilizing these services have traditionally been quite challenging.  However, being prepared with appropriate questions and a good base of information can make the process much simpler.

The following are questions or topics that should be considered prior to contacting a transportation provider:

1.       Are transportation services needed on a regular basis?

• Daily

• Weekly

• Time Specific

2.       What is the approximate distance needed to travel?

• A few miles

• Out of the country

• Various miles

3.       What type of advance notice can be provided to the transportation provider?

• A week

• A day

• Unknown

4.       Are special accommodations necessary to travel?

• Wheelchair lift

•  Door-to-door service

• Personalized training or assistance

The following are questions to ask the Transportation Provider:

1.       What is the targeted age group and/or population served?

2.       How much notice is necessary for a reservation?

3.       What are your fees and do you offer any special rates?

4.       Are there other people in the vehicle?

5.       What type of accommodations do you have available for people with disabilities (e.g. wheelchair lifts, travel training)?

6.       What times and/or days are the transportation services available?

7.       Are there any residential or mileage boundaries for your services?

8.       Is there a necessary qualifying process to receive the transportation service?

DUPAGE COUNTY PUBLIC TRANSPORTATION

PACE is DuPage County’s public transportation provider.  PACE offers fixed bus routes, Dial-A-Ride Services and ADA Paratransit Services.

Fixed bus route: A bus that travels the same route (s) consistently on the same days and times.  There are many fixed routes in DuPage County.  The RTA Travel Information Center should be contacted to determine if there is a fixed route that is accessible to your situation.

RTA Travel Information Center

 Phone: (630) 836-7000

Dial-A-Ride Services: These services are door-to-door services that include Dial-A-Ride buses and subsidized taxi options.  Most Dial-A-Ride projects are funded through a joint effort between PACE and municipalities or townships.

Dial-A-Ride Information

847-364-7223

TDD: 847-364-5093

The following are Dial-A-Ride Services available in DuPage County:

TDD Line (All DuPage Services) – (800) 713-7415

Pace ADA Paratransit Services: These are services specifically for individuals with disabilities.  This program is part of Pace’s program to comply with the American’s with Disabilities Act.  Persons must be found outlook for this service.  Registration is handled by the Regional Transit Authority (RTA).

The following are ADA Paratransit services in DuPage County:

Reduced Fare Card

 Contact the RTA Travel Information Center at (312) 917-0734

A reduced fare application can be requested for completion.  This will allow a person with a disability to use PACE Dial-A-Services at a reduced cost as well as METRA Trains.

ADA Paratransit Registration

All persons must be registered and found eligible for ADA Paratransit Services.  To request an application contact (312) 663-4357

This will also qualify persons with disabilities for a reduced fare.

DUPAGE COUNTY PILOT II PROGRAM

This program provides services to people with disabilities and senior citizens residing in DuPage County. 

For additional information on the project and to determine if your community is participating, contact DuPage County at

(630) 682-7000.

RIDE DuPAGE

PRIVATE TRANSPORTATION PROVIDERS

In addition to public transportation, there are several private providers in DuPage County.  These are more expensive methods of transportation. 

The following are a few providers:

Alliance  (630) 285-1900

303 Taxi (630 368-0303

Range of Motion (630) 871-8696