IT Engineering Analyst, SNC

JOB SUMMARY:

The key responsibility of this position oversees engineering for Local Area Network (LAN), wireless, servers, switches, and firewalls, along with organizing and managing projects. Responsibility for oversight and support of the Farley LAN and associated devices. In this function this position reports directly to the site IT manager. This position requires on-site/day to day support, working 4-10's.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Technical field such as Computer Systems Technology, Network, Computer, or Electrical Engineering, Computer Science and/or Information Technology is preferred.
• Working knowledge of IT Customer Service model and IT organizational roles / responsibilities which work together to serve customer needs is desired.
• Comprehensive understanding of a Cisco LAN infrastructure, Fiber Optic Cabling infrastructure and wireless networks is desired.

KNOWLEDGE, SKILLS AND ABILITIES:

• Successful candidate will serve as Information Technology's point of contact in support of various plant systems including integrated plant computer system, DECT, LAN (Cisco), Telex and other digital systems as they become available.
• Per the Information Technology support model, this position will be responsible for troubleshooting, repairing and upgrading operating systems/network and hardware as needed
• Successful candidate must attend and pass site engineering training program for SNC engineering personnel.
• The engineer will actively attend plant system and IT design meetings and will serve on the project design and implementation teams
• Strong background in telecommunications and infrastructure operations, preferably with CISCO hardware.
• The engineer will be responsible for strategic and tactical plans and engineering designs for facilities at Farley including data and voice communications equipment: WLAN, servers, switches, and firewalls
• Proven ability to organize and manage projects, multiple at times
• The engineer will be the liaison between the Nuclear Technology Organization and the SNC Engineering organization.
• Responsible for assisting in the management and prioritization of functional and capital budgets for network and telecommunications improvements in concert with long range planning, business case development and engineering designs
• Responsible for complying with company standards in data and voice communications. This includes documentation, product, lifecycle plans and design packages.
• Responsible for coordinating supplemental engineering service providers and/or contractors performing engineering design for data/voice network projects.
• Responsible for providing frontline maintenance (reactive, preventative, and, quality assurance) support as well as backup maintenance/installation coverage related to the local network and associated equipment.

Secondary Responsibilities may include:

• Assisting in performing system administration for servers or applications (support, requirements gathering, security, analysis, design, implementation, maintenance, backups, troubleshooting, etc.)
• Support the life-cycle management of technologies and systems within the portfolio through implementation, support, maintenance, and retirement of technologies to ensure maximum value and reduced cost.
• Intermediate project management experience with the ability to lead and manage Nuclear Technology Organization staff and resources in accordance with Nuclear Technology Organization Business Plan. For projects: Experience with planning and managing scope, schedule, and budget for defined deliverables in accordance with Nuclear Technology
• Organization project management standards and in accordance with service level agreements at agreed upon budgets.
• Provide routine desktop support, including installation, break/fix, general troubleshooting and client support
• Experience with being primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions
• Ability to develop, write, edit, review and organize technical documentation related to computer systems such as users' guides, technical manuals and instructional materials to ensure that the text can be understood by non-technical users.

Behavioral Attributes:

• Must demonstrate \"Our Values\" behaviors of safety first, intentional inclusion, act with integrity, and superior performance.
• Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
• Must be able to communicate with all levels of management and engineering as needed.
• Effective oral and written communications skills with the ability to convey complex technical issues in business terms
• Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously.
• Team-oriented with a strong work ethic.
• Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels.
• Strategic thinker that can embrace, influence and lead change.

Experience Requirements:

• Candidate must be knowledgeable in hardware/network troubleshooting
• Experience with TCP/IP Network communications, use of VoIP and Microsoft Server system administration
• The candidate must possess the ability to work in plant conditions that may include limited exposure to radiation and/or radioactive contamination
• Ability to walk through the plant to the computer rooms and to handle computer hardware
• Demonstrate personal computing skills (i.e. Word, Excel, Access, etc.)
• Must become proficient at developing documentation to meet Southern Company Services and Southern Nuclear standards (i.e. drawings, as-builts, field change notices, and condition reports)
• Success completion of Southern Nuclear background investigation (including credit history/check) is required for employment
• Participation in random drug/alcohol testing is a requirement of employment.
• Establish highly credible relationships with customers and team members.
• Ability to provide on-call support
• Ability to work short term, alternate (weekend, evening, or night) positions, if needed, to support on-going project efforts and/or plant outages.
• Ability to work in an industrial environment

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